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Trouble configuring MonoX - using Arvixe CMS Hosting  (Mono Support )

Viewed 16363 time(s), 6 post(s) 11/11/2010 12:02:19 AMby jeebus626
jeebus626

jeebus626

11/11/2010 12:02:19 AM
Hello,

I recently opend a CMS hosting account through Arvixe and chose to install MonoX; the install seeemd to go well, however when I try to access any of the menus and whatnot through admin nothing happens. All of the design panes are blank, and I can't delete users in portal administration or see the file tree when I click "files." Are there configuration issues in MonoX v3.2.1784.35, or was it simply a bad install? Any help you can provide in this regard would be greatly appreciated.
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denis

denis

11/11/2010 12:31:09 PM
We did not have any problems with Arvixe, but would like to take a look at your site to see what went wrong. Please conact us at our support address (support (at) mono-software.com).
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jeebus626

jeebus626

11/11/2010 9:03:20 PM
Problem solved; it seemed to be an issue with the Arvixe CMS install package. When I reinstalled MonoX manually by uploaidng the files and running the wizard, everything worked fine.
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denis

denis

11/11/2010 9:08:40 PM
Thanks for the info, we will contact Arvixe regarding "their" package.
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Arvand

Arvand

11/22/2010 5:30:49 AM
Hello,

Are you referring to Microsoft Web App Gallery? That's the only location I can think of where our control panel would install the software automatically. The files are downloaded directly from Microsoft's Web App Gallery. It is possible that some modifications to the app pool extension (under websites section) are required if they don't match what MonoX is looking for.
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jeebus626

jeebus626

11/22/2010 4:42:41 PM
Yes, I installed from the Web App gallery; deleting all of the files and then manually unzipping/installing from the archive file fixed the problem.

If you try it and there are no problems, maybe it was an isolated incident?

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