It is running IIS 7

In that case, you should look for the <handlers>...</handlers> section in your web.config. It should contain this line

Additionally, the application pool your site is running under should be set to integrated managed pipeline mode.

I dont see a handlers section, maybe he is lying to me about the version lol... I love getting the run around.

<httpHandlers>
<remove verb="POST,GET" path="MonoSoftware.MonoX.Upload.axd" />
<add verb="POST,GET" path="MonoSoftware.MonoX.Upload.axd" type="MonoSoftware.MonoX.Upload" />
<remove verb="POST,GET" path="MonoSoftware.MonoX.GetImage.axd" />
<add verb="POST,GET" path="MonoSoftware.MonoX.GetImage.axd" type="MonoSoftware.MonoX.GetImage" />
<add verb="*" path="Thumbnailer.ashx" type="MonoSoftware.MonoX.Thumbnailer, MonoX" />
<!--Note: These Hanlders will optimize css and script content-->
<!--Note: To Enable these handlers you need to set css and js files to be parsed by aspnet_isapi.dll in IIS Application configuration-->
<!--<add verb="*" path="*.css" type="MonoSoftware.Web.WAO.Handlers.CssHandler, MonoSoftware.Web.WAO" validate="false"/>-->
<!--<add verb="*" path="*.js" type="MonoSoftware.Web.WAO.Handlers.ScriptHandler, MonoSoftware.Web.WAO" validate="false"/>-->
<add path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" validate="false" />
<add verb="*" path="SiteMap.ashx" type="MonoSoftware.MonoX.SiteMap.SiteMap, MonoX" />
<add path="Telerik.Web.UI.DialogHandler.aspx" verb="*" type="Telerik.Web.UI.DialogHandler, Telerik.Web.UI" validate="false" />
<add verb="*" path="CaptchaHandler.ashx" type="MonoSoftware.Web.Controls.Captcha.CaptchaHandler, MonoSoftware.Web" />
</httpHandlers>

What are the IIS 6 items to look for?

I believe that it runs on IIS 7, but somebody has removed a very important section from your config file and MonoX cannot work correctly because of that. Maybe your admin has played around with the IIS admin console, as all changes made in it end up written to web.config.

Is this something that can be fixed or should it just be reinstalled? This is our first test install of this software.

Since we don't really know if there are any additional issues, it would be the best idea to reinstall the whole package. We can help you remotely if this doesn't resolve your problems.

Fresh Install - same problem

This is hosted on arvixe

Hi,

  can  you give us an URL of the site so we can check the issue (the one on arvixe) ?

Regards

Hi-As I am also having the same issue, I thought I will post in the same topic. My screenshot would have shown same as waterskiaddict, so I am not posting any snapshot.

After reading above suggestions I noticed that whole <handler> section was missing from my web.config file which I am attaching here also. But when I add that section the site becomes unusable as in it displays "A serious issue has encountered..."

I am also hosting my site on Arvixe which is Windows server based hosting.

Could you please let us know which version is installed on your host? It can be seen in the upper right corner of the screen when you are logged in as admin. Also, did you use their preinstalled version of MonoX (which should be synced with the Microsoft Web gallery), or did you use the installation package from our site?