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Mono Support Error Logs (Closed)

Viewed 57624 time(s), 11 post(s), 7/29/2013 11:36:43 AM - by mev9669

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mev9669
mev9669
7/29/2013 11:36:43 AM
515 Reputation 67 Total posts

Hi 

I get this message on error.

ErrorAn error has occured in the application.This event has been logged and will be addressed by the maintenance department. We appreciate your patience.To continue working with the application please click here.

Can you please tell me where can i find the error logs?

1
kpeulic
kpeulic
7/29/2013 11:55:46 AM
1849 Reputation 181 Total posts

Logs are placed here: "..\MonoX\ApplicationData\Logs" and you need allow write permissions to this folder. 

2
mev9669
mev9669
7/29/2013 12:01:38 PM
515 Reputation 67 Total posts

I have read write permissions to this folder. But I cannot see any errors getting logged.

3
kpeulic
kpeulic
7/29/2013 12:31:46 PM
1849 Reputation 181 Total posts

Could you please check the Event Viewer logs?

4
mev9669
mev9669
7/29/2013 12:38:04 PM
515 Reputation 67 Total posts

I cannot connect to the server remotely. I will need the IT guys from the hosting company to look into it. Any other way I can find out why the errors are not getting logged?

5
kpeulic
kpeulic
7/29/2013 12:54:30 PM
1849 Reputation 181 Total posts

Are you sure that your application has write permissions to this folder? It is not enough that you have FTP access to this folder?

6
mev9669
mev9669
7/29/2013 2:01:05 PM
515 Reputation 67 Total posts

I have assigned write permission to the whole MonoX folder using Plesk control panel.

7
mzilic
mzilic
7/29/2013 2:16:45 PM
2218 Reputation 300 Total posts

Hello,

At this point you can also check that you have the web.log4net present inside your root directory. This is the Log4Net configuration file.

Regards,
Mario

8
mev9669
mev9669
7/29/2013 2:30:41 PM
515 Reputation 67 Total posts

is it web.log4net or just log4net? I can see the log4net in the bin folder.

9
mzilic
mzilic
7/29/2013 2:32:44 PM
2218 Reputation 300 Total posts

Hello,

It is web.log4net, it should be in the same location as the web.config or Login.aspx for example.

Regards,
Mario

10
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