This is exactly the problem is with the support with monoX and related news / updated. I am sorry but when monoX users are waiting for you regarding some information, no one from the support team bother to reply back or comment on it which leaves the monoX users in dark. This is exactly what I have been complaining about here in these forums since a long time about the news / updated regarding monoX.
Why a user will user will stick with monoX when no support is available ? As a monoX user I am not asking for any service that requires a lot of time and effort. We only want to know the news / updates for monoX but why it takes such a long time to even provide this information ?
Denis, you mentioned that this week, something will be available regarding the roadmap for next version but no information has been updated / posted ?
This is kinda frustrating to see and makes us think why we should stay with monoX when this kinda late support is available with late deadlines when other projects are available with full development support and a lot of information and active communities.
I know as a users, I am free to use any .NET project but why monoX support team don't understand that the way things are going with the monoX project makes users frustrated when no information is available from the support team.
MonoX support team, Please try to think from a user's side PLEASE !!!
Denis you mentioned:
Sometimes it makes us look bad, as deadlines get missed while we are trying to implement the functionality requested by other users.
Yes, it does look bad - the situation becomes worst and more annoying when as a monoX user we see no improvement from the support team in order to make things better.
I am not complaining about the project, the monoX project is a great program and we all appreciate that it is available for free and nobody should complaint about a free product when a lot of development work and time has been invested on it. The problem is news / updated, if you are not updating and releasing no new version, just mention it and make things clear. All we want it FIRM and CLEAR INFORMATION. It is anoying when as a monoX user, we are in dark and have no information what's gonna happen in future and when new version is coming out. For eg. Even if new version is not coming out untill next 1 year, just mention it so that we won't wait and make our plans accordingly. But what if we invest 100s of hours on customizing the project and lauch or complete a project and what if next day you release the new version with same functionality that we invested hours to customize ? It will be annoying.. why ? because information was NEVER available from support team that next version is coming up so and so date with so and so list of features.
I hope you understand by my example, how it can be frustrating.