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Few questions before i buy the source code (Closed) (Mono Support )

Viewed 39740 time(s), 12 post(s) 7/29/2011 10:05:52 AMby Sameer0715
Sameer0715

Sameer0715

7/29/2011 10:05:52 AM
Hi

I would like to buy your source code version. but before i make a decision to purchase, have few questions.

1. We need to develop a website which will include features that you offer in MonoX + few additiona features. so we will need to customize your. What level of customization is allowed in source code version?

2. Does your solution include below features?
a. Live chat between site users,
b. Events and video chat

3. I assume, that i purchase the source code version, I am allowed to use it in as many websites as i want. Please confirm!

4. What is the support level you would provide after i purchase the source code? as i see in your forum, many people got errors in your code. would your team fix the issues in your script?

5. and finally, can you provide any discount on source code? how much will it cost me to purchase the source code?

Thanks
Jasper
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denis

denis

7/29/2011 10:56:18 AM
Hi Jasper,
1. There are no limitations, you can do whatever you want.
2. Chat and video chat modules are not included, based on the user's feedback we plan to include a text chat and SIlverlight-based video chat in Q4/2011 or Q1/2012. Events module is included in the default installation.
3. Yes, you can develop unlimited number of sites with it.
4. I would not say that there are many error reports - most od the support question are related to the installation and configuration issues, or are custom development quieries. In any case, priority support is included with the source code purchase: 24 hours max response time, private discussion board, access to the latest versions, direct contact with the development team.
5. There are no discounts at this time, and the price is $2999. We were considering some changes in the licensing scheme (source without support, single site licenses), but none of them proved successful. MonoX is probably the least expensive solution in its category when you take into consideration all the factors, including the level of support and the existence of hidden limitations on the number of sites or modules that the license covers. Many of the competing commercial and open source products start free or for a low price, but than there are problems with the performance or support, licenses has to be purchased for each subsequent site you build, all modules are not included in the base price, etc.
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Sameer0715

Sameer0715

7/29/2011 1:23:14 PM
Thanks Denis for prompt response!

on #2 - do you offer an upgraded version of the source code within a limited tenure for e.g. 1 year or so? I am asking this becuase we are looking for a solution which could provide chat and the video conferencing modules too. We liked demo of your product on other features, but if we purchase your source code today, and as you said, in future you would be including the chat and video conferencing too, would you provide the upgraded source code to us free of cost as almost all other companies do?

Is there any chance we could have it in 2011? I hope you must understand that if you are providing a community solution, then the CHAT and the VIDEO CONFERENCING are must to have features that almost all the new social networking sites/dating are offering today.



on #3 - so when you say "Yes, you can develop unlimited number of sites with it." i assume that there wont be any additional license to be purchased for multiple websites to be developed from this source code, Please confirm! Is there any hidden limitation with the code, even if it is minor?

on #5 - yes, of course we will need full support so we are fine with $2999. we are not looking for a solution without developer's support. And obviously we wont like a source code with limitation of number of sites we can develop from it. I hope this is not the case with yours.


Thanks,
Jasper
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denis

denis

7/29/2011 1:39:20 PM
Jasper,
#2: yes, you get all upgrades during that year. As for the release date for chat modules - I will have to double check and get back to you on that. There are a lot of things being developed at the moment but we are always listening to our users and prioritizing our development efforts based on that. We are planning to go live with a user support/feedback/voting system similar to uservoice.com later this year to streamline this process.
#3: no, there are no additional licenses, hidden limitations or similar tricks. We are basing our business model on a simple and honest approach.
#5: of course. Again, there are no such limitations.
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Sameer0715

Sameer0715

7/29/2011 5:24:19 PM
Thanks Denis - Please let me know on inclusion of CHAT and VIDEO Conference as when you hear from your develoers.

just for your information - we need to purchase it asap. may be within next week sometime.

Thanks
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denis

denis

7/30/2011 4:06:40 PM
Hi Jasper,
I got the confirmation that text-based chat Web part and Silverlight-based video chat will be implemented untill the end of this year.
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Sameer0715

Sameer0715

8/8/2011 12:20:52 PM
Hi Denis -

We have purchased the source code edition. It should be with name of "Manipal".

However, i am concerned with your email below that we received. it says that you will send licensing information later. before purchase i had confirm from you that it wuld have unlimited license. so what is the licensing information for? do we need to have any license installed? also, how can we download the software now?


Dear Manipal,
Thank you for your purchase of:
(1) - MonoX - - Source Edition
Licensing information will be sent to you within next 48 hours.
Should you have any questions please contact us at: support@mono-software.com
Sincerely,
Mono Software
http://www.mono-software.com




see the order details below:

Order Reference Number: 42658793
Order Date: 08 Aug 2011

Product Qty Unit Price Ext. Price
----------------------------------------------------------------------------
MonoX Source Edition 1 $ 2,999.00 $ 2,999.00
---------------------------------------------------------------------------- Total: $ 2,999.00

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denis

denis

8/8/2011 1:16:58 PM
Hi Jasper,
We have received your order and already sent the mail with detailed instructions to the address that was used during the ordering process. Please let me know if you didn't receive it yet (it was sent from a Gmail account to prevent versious spam traps to catch it).
You just need to sign and return the license agreement and you'll get the access to the code download section and priority support forum. This is needed to protect us from fraudulent scenarios where users buy and download the source code to use it for whatever they need, and than go back to our payment gateway, requesting a refund and claiming that their credit card number was stolen.
In any case - there are no hidden limitations and costs. You can develop unlimited number of sites using the code you purchased.
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Sameer0715

Sameer0715

8/8/2011 4:05:34 PM
Hi Denis I got your contract but unexpectedly there are few clauses there which seem to be contradictory to what you told me before purchase. And this makes me worry. I would like to talk to you over phone. Please let me know your contact number and suitable time for call. Thanks
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denis

denis

8/8/2011 4:18:22 PM
You can call me right away at +385 31 213 966, or you can send us your contact details on the e-mail or MSN address provided in the message we sent earlier.
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