Hi,
can you please check if you have these two resources in the Portal Localization section (Admin area):
DefaultResources
Email_PasswordRecoveryRequest_HtmlContent
Email_PasswordRecoveryRequest_PlainContent
If you don't have them please add them here are the values for the above resources
Email_PasswordRecoveryRequest_HtmlContent
Dear <
i
>{0}</
i
>, we have just received a password retrieval request for your username at {1}.
<
br
/><
br
/>
Please click here to change your password: <
b
>{2}</
b
>
<
br
/><
br
/><
br
/>
Sincerely,
<
br
/><
br
/>
Your {1} team
Email_PasswordRecoveryRequest_PlainContent
Dear {0}, we have received a password retrieval request for your username at {1}.
Please click here to change your password: {2}
Sincerely,
Your {1} team
Regards