"Access Denied" message when attempting to access Messages

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Mono Support "Access Denied" message when attempting to access Messages

Viewed 24567 time(s), 3 post(s), 12/3/2010 12:35:48 AM - by jeebus626

jeebus626

12/3/2010 12:35:48 AM

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I went into properties through Portal Administration and turned on the "User profile administration enabled" checkbox; unfortunately, once I did that, all non-admin users no longer get the "Messages" button in their navbar when they login, and clicking on the messages button in the login/logout bar returns an "Access Denied" message.

Attempting to uncheck the profile administration checkbox does not seem to fix the problem. Any ideas as to what else could ahve been triggered when I checked that box?

khorvat

12/3/2010 12:39:28 PM

15993 Reputation 2214 Total posts

Hi jeebus626,

we have try to figure out what may be causing the problem you described but two things that you mentioned ("User profile administration enabled" and "Messages") are not connected.

1. "User profile administration enabled" is a property on the User profile module that can be set to enable the administrator to manage all user profiles inside one module (you should get dropdown with users when you are logged in as an administrator)
2. "Messages" is a page where you can see user internal messaging and it isn't connected to the User profile module

So what we can suggest is to check access permissions on the Message page in the MonoX back-end administration under the Page management. If that isn't the case then we would need more details or maybe you can mail us a credentials to access the web site to check the issue.

Regards

jeebus626

12/3/2010 5:43:10 PM

0 Reputation 34 Total posts

Hi Kristijan,

That fixed the problem - I guess at some point I had accidentally clicked "Users" on the messages page. Unclicking that opened it back up for everyone.