Hello,

This is probably because the Application Pool most likely locked the files. Can you try connecting using Remote Desktop and downloading the logs or stopping the site temporarily in order to try and download the logs.

Regards,
Mario

I have downloaded the file and found the following error.

2013-07-29 15:51:06,389 [12] ERROR MonoX [5.2.96.91] - An error has occured while sending you an e-mail. Please try again, if the problem persists, please contact us.at MonoSoftware.MonoX.Mail.MonoXMailSender.SendMail(MailMessage mailMsg)at MonoSoftware.Core.Mail.MailSender.SendMail(MailAddress fromAddress, String toAddress, String title, String htmlContent, String plainContent)at MonoSoftware.Core.Mail.MailSender.SendMail(String toAddress, String title, String htmlContent, String plainContent)at MonoSoftware.MonoX.ModuleGallery.ActivationEmailRecovery.btnSend_Click(Object sender, EventArgs e)Server does not support secure connections.at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)at System.Net.Mail.SmtpTransport.GetConnection(ServicePoint servicePoint)at System.Net.Mail.SmtpClient.GetConnection()at System.Net.Mail.SmtpClient.Send(MailMessage message)at MonoSoftware.Core.Mail.MailSender.SendMail(MailMessage mailMsg)

Hi MEV9669, could you please check your SMTP settings and possibly post them here?

<mailSettings>
      <smtp deliveryMethod="Network">
        <network host="mail......com" userName="admin@....com" password="...."  enableSsl="false" />
      </smtp>
    </mailSettings>

Hello,

Is the mailserver on the same machine as your website? Have you configured SMTP?

Regards,
Mario

Yes. The mail server is the same server. the SMTP is configured by the IT company.

Hello,

Are you using IIS SMTP? If you are using IIS SMTP please check with the IT company if the localhost can access the SMTP. Also depending on the configuration you might need to adjust the host value in the configuration.

Regards,
Mario